Loss Adjustment & Damage Assessment

When cargo damage occurs, proper claims must be filed based on thorough investigation of damage extent and causes. Claims may be directed to insurers, shippers, carriers, or other parties.
NKKK contributes to swift accident resolution by:
– Conducting comprehensive damage surveys
– Providing expert recommendations for post-damage procedures
– Issuing prompt and accurate survey reports
Our cargo damage surveys have earned the trust of major insurance companies.

In case of any marine accident involving a ship, NKKK, in a prompt and appropriate manner, surveys the extent of damage to the vessel’s hull and/or machinery, ascertains the actual cause of damage if possible, determines the reasonable repair specifications if requested, estimates the reasonable costs of repair, and issues a survey report as early as practicable.
We have established a nationwide network of marine surveyors experienced in vessel matters who can respond to all types of ship damage accidents. NKKK has extensive experience not only in ship damage surveys but also in vessel and cargo surveys required for general average adjustments, receiving requests from a wide range of stakeholders including insurance companies and shipping companies.

In addition to damage surveys of cargo and ships, NKKK offers a wide range of high quality services for the below-mentioned affairs. In damage survey operations for various types of insurance, we contribute to shortening the period until insurance payment through prompt on-site investigations for cause determination and accurate damage assessment. We have also established a system that can immediately respond to all types of damage surveys.

Damage survey operations related to liability insurance
Damage survey operations related to comprehensive movable property insurance
Damage survey operations related to civil engineering insurance, construction insurance, and erection insurance
Damage survey operations related to machinery insurance. Damage survey operations related to yacht and motorboat comprehensive insurance
Damage survey operations related to cargo transportation insurance and carrier’s liability insurance
Damage survey operations related to automobile insurance (property damage)
Damage survey operations related to other specialty insurance, etc.

Preventing damage before it occurs… this is also an important part of NKKK’s work.
Our experienced surveyors, who have consistently been at the forefront of international logistics since our establishment, witnessing the verification of cargo and vessel accidents, utilize their expertise to identify potential risk factors at distribution sites and contribute to cargo accident reduction (loss prevention) in logistics. We also conduct risk analysis in international logistics, domestic logistics, intermodal transportation, warehouses, cargo consolidation points, and other areas, providing proposals for safe transportation and damage reduction.

When large-scale natural disasters occur, we work in collaboration with insurance companies to support prompt insurance payments. We dispatch adjusters to affected areas to conduct damage investigations and assess damage amounts based on materials such as photographs, drawings, and repair estimates. Furthermore, we confirm damage conditions and repair details with policyholders and repair contractors to calculate accurate damage amounts. Through appropriate and prompt response, we provide reliable and secure services.

Features

• We confirm damage on-site and accurately assess damage amounts based on detailed investigations.
• We confirm damage based on documentation and accurately assess damage amounts based on detailed materials.
• We support the operation of disaster response centers at non-life insurance companies, providing swift and smooth response support.